Information Technology (IT) What do we do? Information Technology (IT) is committed to providing reliable and secure services, inventive resolutions, and excellent support to the Lesley community. Our commitment and technology resources enrich the experiences of Lesley students, faculty, and staff on a daily basis. When are we available? Information Technology (IT) staff are working on a hybrid schedule, Monday through Friday from 9:00 a.m. to 5:00 p.m. Where can you find us? Our website includes details regarding our services and policies. Why would you contact us? You might contact us if you need help: Logging in to email, myLesley, and Self-Service Setting up or changing your multi-factor authentication Connecting to the Lesley network You can also contact us for information about the laptop program. How do you contact us? Phone: 617.349.8770 Email: it@lesley.edu Submit a ticket Questions How do I change my password? Password changes depend upon several factors. Please visit our password reset support page for more information. Where do I find information on the Laptop Program? The Lesley University Laptop Program is a comprehensive service for all students, faculty, and staff to purchase a laptop and receive technical support for their personally-owned computer. Services include repair, virus removal, software installations, and component upgrades regardless of where you purchased your computer. Visit the Laptop Purchase Site to explore laptop purchase options and specific computer recommendations for your program. How do I get started with Zoom? Visit our support page for details on getting started with Zoom. You can also visit Zoom’s Help Center, which provides answers to many common questions. There you will find getting started articles showing you how to install Zoom, schedule virtual meetings, and troubleshoot solutions. How do I change my display name to a name of my choosing? Lesley community members can choose how they want their name to be displayed by indicating a chosen name. For more information, support portal page. How do I submit a ticket? Information Technology is here to help. If you are unable to find an answer by searching on the support portal, you can submit a ticket for assistance from one of our support staff. There are a few ways you can submit a support ticket: via the new support ticket link on the support portal page via phone by calling 617.349.8770 via e-mail it@lesley.edu