Companies Doing it Right
As Michelle Greenwald, CEO of Inventours and DigitaLatest, wrote in an article for Forbes, doing brand marketing right in the digital age isn’t always easy. There’s a balance between getting a message out through the best channels and chasing every new app that comes out hoping to ride the next big wave. Companies doing the latter find themselves under an unsustainable burden of creating content for multiple pages on a daily basis.
On the other hand, companies like Taco Bell have chosen to focus their marketing efforts on younger following they want through established channels, and they’ve seen success because of it. They adopted the tone of a snarky friend and engaged on a more personal level with users on Twitter and Instagram. That approach has made them stand out from competitors like McDonald’s in the social media space. They achieved their goal by hiring people from their target audience’s age group so that strategies would not come across as inauthentic.
Mattress company Casper has done much the same thing. By building a presence on Instagram and Twitter, and with multiple ad spots on podcasts, they’ve put themselves exactly where their target demographic is. Additionally, they’ve maintained a consistent brand image across their social media platforms, from clean and well-lit Instagram posts to the colors and fonts used in logo design.
A social media brand marketing strategy can do wonders for companies if they remember to maintain a balance. Greenwald recommended resisting the urge to over-target and water down the brand message to the point that it becomes unreadable: