b"Information TechnologyWelcome to Lesley University! We want to make sure you get all your technology needs squared away so you can focus on your coursework and enjoy your time here! Please use the information below to get yourself set up and acquainted with technology at Lesley.BEFORE YOUR PROGRAM BEGINSClaim your account and create a passwordSupport Hub You should have received an email with a link so that you can claim your account and update your password. If you lost or did not receive this email, dont worry. Just give us a call or email us atit@lesley.edu and well be happy to help you get set up. Below are instructions on how to claim your account:We are located on the first floor of University Hall near the corner of Massachusetts Avenue andCLAIM EMAILRoseland Street, between All Eye Care and the Bank of America ATM. The Support Hub is open forWhen your Lesley accounts are generated, an email will be sent to your personal email addressin-person assistance Monday through Friday from 9:00 am to 5:00 pm, and our phone support ison file with the university. available Monday through Friday from 11:00 am to 5:00 pm. We also offer in-person support at our The email will come from Lesley Username Claim no-reply-claim@lesley.edu, and the subject South Campus Annex in the Reed-Burnham building. will be First name last name - Claim Your Lesley University Account. (During the summer, in-person support is available Monday through Thursday from 9:00 am toThis email will include a URL that links to the claim site, as well as a single-use authorization code. If5:00 pm and Friday from 9:00 am to 12:30 pm, with phone support offered Monday throughyou did not receive an email, check your Junk and Spam folders. If you still cant find the email, youThursday from 11:00 am to 5:00 pm and Friday from 11:00 am to 12:30 pm.) can contact IT at it@lesley.edu or call 617-349-8770. CLAIMING YOUR ACCOUNT 7.An email with a recovery pin will be sent to 1. Click on the URL in the email that you received.your personal email address, and a text with a HOW CAN WE HELP YOU? HOW DO YOUYou will also find your Authorization code in recovery pin will be sent to your cell number. The Support Hub offers a one-stop location CONTACT US? the email. Enter the recovery pins in the applicable fields. Press the Validate button.to address questions regarding information Submit a case through the2. Enter your legal first name, last name, the8.You will be brought to the section where you related to: Support Hub, email us atAuthorization code listed in the email, and then help@lesley.edu, or call us atclick the box before the I am not a robot field.can create your new password. As you enter The Office of the University Registrar your password, you will see the mandatory 617.349.8760. Please note that you will NOT be asked for yourdetails change to green. If the details are red, Assists with registration, maintains student Social Security number, bank account, or other academic records, issues transcripts andthat means that you are violating a password FAQS sensitive information during the claim process.policy, and you will have to adjust thediplomas, verifies enrollment, and handles3.Choose the boxes that fit the criteria requested,password accordingly. After you enter the degree audits. Do you offer a payment plan?and then press the Verify button. password, and then re-type the password,Student Financial Services Payment plans are availablepress the RESET PASSWORD button. You will via the Nelnet Student Account4.If you choose the correct boxes, you will see asee a message that you were successful inOffice of Financial Aid - Awards financial aidCenter. green checkmark before the I am not a robotresetting your password. to eligible students and can assist returningfield. Press the Submit button.students with any questions regarding HOW DO I WAIVEOnce you have claimed your account 5.You will be brought to the 'User Details' section financial aid. MY HEALTHthat will list your Lesley username. and entered recovery information, INSURANCE? Press the Next button. you will be able to change or reset Student Financial Planning - Provides extensiveyour password yourself in the future. services to incoming students with regards to6.You will then be brought to the Update Here is an article with instructions on planning their educational funding. Students can waive orpersonal information section. Enter a recoveryhow to do soChanging / resetting enroll in the student healthcell phone and a recovery personal email. Pressyour passwordinsurance plan by logging into The Student Accounts OfficeAssists studentsthe Submit button. and families with student billing, payment plans,gallagherstudent.lesley.comand student refunds. Please note: If you have an international cell number, you will not be able to use it as a recovery number. You will only be able to usea personal email for recovery purposes.4SUPPORT HUB INFORMATION TECHNOLOGY5"