KAREN: WELCOME BACK. IMMIGRANTS HAVE PLAYED A ROLE IN THE SUCCESS OF THE MASSACHUSETTS ECONOMY AT ALL LEVELS FROM HOURLY WORKERS TO THE CORPORATE SUITE. INCLUDING OUR NEXT GUEST WHO IS A FORMER VP AND GLOBAL CHIEF DIVERSITY OFFICER AT DELL EMC. SHE WAS ALSO NAMED ONE OF BOSTON’S 100 MOST INFLUENTIAL PEOPLE OF COLOR. TODAY, JACKIE GLENN IS FOUNDER OF GLENN DIVERSITY INCLUSION AND HR SOLUTIONS AND HAS ANOTHER TITLE, AUTHOR. LIFT AS I CLIMB IS THE NEW BOO BY JACKIE GLENN. SHE, OF COURSE, IS AN IMMIGRANT SUCCESS STORY. IN THE BOOK, SHE DETAILS HER CHALLENGES AND THE HURDLES SHE OVERCAME WHILE RISING THROUGH THE RANKS IN THE BUSINESS WORLD ALL THE WHILE CHAMPIONING THE IMPORTANCE OF DIVERSITY AND INCLUSION AT ALL LEVELS IN AN ORGANIZATION JOINING US TODAY IS JACKIE GLENN, AUTHOR OF LIFT AS I CLIMB. HOW ARE YOU? JACKIE: I AM GREAT. THANK YOU FOR HAVING ME HERE. KAREN: TELL US ABOUT YOUR IMMIGRANT STORY. JACKIE I CAME TO THIS COUNTRY FROM JAMAICA TO A SMALL TO IN KANSAS CALLED SHAWNEE MISSION. I CAME AS A NANNY. I WAS 19 YEARS O. I JUST GRADUATED FROM COLLEGE AND CAME TO THE COUNTRY TO TAKE CARE OF TWO LITTLE BABIES. A LOT OF PEOPLE DO NOT KNOW THAT ABOUT ME. THAT IS MY ENTERING TO THE UNITED STATES. WHEN I GOT TO THE AIRPORT I KANSAS, THE PEOPLE WHO SPONSORED ME HAD MY NAME ON A CARD WAITING FOR ME. THE MINUTE I SAW MY NAME, I BURST OUT AND STARTED CRYING I AM NOT QUITE SURE WHY. KAREN: IT WAS AN EMOTIONAL JOURNEY. TELL US HOW YOU MADE THE TRANSITION FROM NANNY TO CHIEF CARETAKER I THE CORPORATE SUITE. JACKIE: I WAS ALWAYS OF THE MINDSET THAT YOU CAN START SOMEWHERE, BUT YOU DO NOT HAVE TO FINISH THERE. SO, THE FAMILY I WAS WORKING FOR NEW MY FAMILY. THEY KNEW THIS WAS AN ENTRY POINT FOR ME TO GET INTO THE COUNTRY. MY ARRANGEMENT WITH THEM IS TO WORK FOR TWO YEARS. THEN, GO TO MY FAMILY SOMEWHERE ELSE IN THE U.S. I DID MY TWO YEARS. I MOVED BOSTON. MY FIRST JOB WAS AT BOSTON PUBLIC HOSPITAL AS A UNIT CLERK ON THE MATERNITY WARD. THAT WAS A PART-TIME JOB. SATURDAY AND SUNDAY. MONDAY TO FRIDAY, I WAS AT THE DEACONESS HOSPITAL AS A UNIT CLERK. I WORKED SEVEN DAYS A WEEK. THAT IS AN IMMIGRANT STORY. I KNEW THAT IN WORKING SEVEN DAYS A WEEK, I WOULD ACCOMPLISH SOME OF THE GOALS I ACCOMPLISHED -- I SET FOR MYSELF. KAREN: WE ALL KNOW THAT YOU ARE VERY DRIVEN, VERY DETERMINED. SINGULARLY FOCUSED. JACKIE: I LIKE TO SAY MANIACALLY FOCUSED. KAREN: OK. TELL US -- TO BE A GLOBAL CHIEF DIVERSITY OFFICER FROM KANSAS TO TRAVELING THE WORLD. JACKIE IT WAS -- THERE WAS SO MUCH INTERSECTIONALITY. WHILE I WAS WORKING SEVEN DAYS A WEEK, I MET THEN, NOW HUSBAND, THEN BOYFRIEND. I WENT BACK TO SCHOOL. I WAS DOING ALL THESE THINGS TOGETHER. I WENT TO BUNKER HILL COMMUNITY COLLEG TO GET AN ASSOCIATE DEGREE. I KNEW THE DEGREE I CAME TO THIS COUNTRY WITH FROM JAMAICA WAS NOT GOING TO BE VALID. ONCE I FINISHED AT BUNKE HILL, I GOT MARRIED, GOT PREGNAT WHILE I WAS GOING TO EMMANUEL COLLEGE TO GET A FOUR YEAR DEGREE IN BUSINESS ADMINISTRATION. HAD ANOTHER BABY. WENT TO LESL UNIVERSITY TO GET A MASTERS DEGREE IN MANAGEMENT AND HR, BRINGING MY SECO BABY TO SCHOOL WITH ME WHEN I HAD TO, AND WORKING A FULL-TIME JOB. KAREN: KEEPING IT MOVING. JACKIE: ALL MOVING WHILE BEING A WIFE AND MOTHER. KAREN: THE BOOK, THE TITLE IS PERFECT. LIFT AS I CLIMB. NOT ONLY DOES IT TELL YOUR STORY, BUT IT TOUCHES ON OTHER GREAT TIPS OR GEMS, AS YOU CALL THEM. TELL US ABOUT THAT. IT IS SELLING LIKE CRAZY. JACKIE: IT IS AN AMAZON BESTSELLER. LIFT AS I CLIMB, I WANTED TO UNDERSTORY THE SUBTITLE. IT IS IMPORTANT TO ME. AND IMMIGRANT GROWTH -- AN IMMIGRANT GIRL’S JOURNEY THROUGH CORPORATE AMERICA. IT WAS BORN OUT OF BEING THE ONLY ONE THAT LOOKED LIKE ME ALL THE TIME. IN TECHNOLOGY, SEEIN EVERYONE GETTING TO A CERTAIN SPOT, BUT WHEN WE GOT THERE AS WOMEN, WE WERE NOT LOOKING BACK AND LIFTING. I VOWED TO MYSELF THAT I WANTED TO MAKE SURE THAT AS I MOVE ALONG AND AS I SAID IN THE BOOK, YOU NOT HAVE TO BE GOING OUT. YOU CAN BE GOING SIDEWAYS. BE BRINGING SOMEONE ALONG WITH YOU. THE BOOK WAS BORN OUT OF NOT SEEING IT DONE ENOUGH. WANTING TO MAKE SU I SET A PATHWAY SO PEOPLE WOULD KNOW HOW TO DO IT. KAREN: IN THE BOOK, YOU OUTLINE WHAT YOU CALL 10 GEMS. TELUS WHAT THE -- TELL US WHAT THE GEMS MEAN TO YOU. JACKIE EMC WAS A GLOBAL COMPANY. I WOULD TRAVEL AROUND. PEOPLE ALWAYS WANTED TO KNOW MY STORY. I ALWAYS ROOM IN BUR MOM SAYING TO ME, -- REMEMBER MY MOM SAYING T ME, PEOPLE APPEARED ALWAYS BE SELF-AWARE. MY MOM HAS BEEN GONE FOR OVER 20 YEARS. I ALWAYS HEAR THE WORDS OF RESILIENCE, INTEGRITY, SELF-AWARENESS, BOLDNESS, TRUST, FAITH. THOSE ARE ALL MY GEMS. EVERY TIME, I WOULD GO AROUND AND SPEAK, I WOULD USE THEM. THER -- THEY ARE WORDS I HAVE LIVED BY ALL MY LIFE. THEY HAVE WORKED FOR ME. KAREN: I KNOW THAT YOU ALSO LIVE TH TITLE, LIFT AS I CLIMB. YOU ARE VERY PROUD OF THE PARTNERSHIP YOU DEVELOPED WITH THE HISTORICALLY BLACK COLLEGES AN UNIVERSITIES TO BUILD A PIPELINE FOR FUTURE STEM EMPLOYEES. TELL US ABOUT THAT. JACKIE: BEING IN THE TECHNOLOG INDUSTRY, WE ARE ALWAYS LOOKING FOR WAYS TO ATTRACT WOMEN IN UNDER -- WOMEN AND UNDERREPRESENTED MINORITIES. WE WENT TO RCL WITH A PLAN. OUR PLAN WAS, -- OUR CEO WITH PLAN. OUR PLAN WAS, LET’S PARTNER WITH UNIVERSITIES TO BRIN IN HOW MANY ILLS AND I SURE THEM -- RING IN MILLENIALS AND USHER THEM INTO THE PROCESS. BRINGING THEM INEVERY YEAR. SO THEY WOULD EXPERIENCE AT LEAST THREE SUMMERS IN THE ORGANIZATION. ON THEY WERE A RISING SENIOR, WE WOULD OFFER THEM A JOB. THEY WOULD HAVE SPENT THREE SUMMERS THERE JUNE HAS WORKED REALLY WELL -- THREE SUMMERS THERE. IT HAS WORKED REALLY WELL FO US. SOME WONDERFUL JANET -- FRONT - SOME WONDERFUL GRADUATES FROM MOREHOUSE, SPELMAN, HOWARD UNIVERSITY. KAREN: I’M GOING TO ASK YOU TO SUM UP AS WE CLOSE OUT THE SEGMENT, YOUR COMPANY, GLENN SOLUTIONS. WHAT WOULD YOU RECOMMEND FOR COMPANIES IN TERMS OF LOOKING AT PEOPLE FRO IMMIGRANT BACKGROUND TO BRING INTO THEIR COMPANIES? JACKIE SUSPEND YOUR BIAS. LISTEN. SHARPEN YOUR LISTENING SKILLS. WE KNOW WE ARE TALKING ABOUT. -- WE KNOW WHAT WE ARE TALKING ABOUT. LET YOUR AUDIO MATCHER VIDEO. WHAT I MEAN BY THAT, A LOT OF COMPANIES DO A LOT OF TALKING. A LITTLE BIT OF DOING. LET YOUR VIDEO -- LET YOUR AUDIO MATCHER VIDEO. KAREN: THANK YOU FOR BEING HERE. THE BOOK IS CALLED LIFT AS I CLIMB. WHEN WE RETURN, THE FIRST BLACK MISS MASSACHUSETTS SHARES HER IMMIGRANT STORY AND HOW SHE’S USING HER PLATFORM TO HELP OT