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Frequently Asked Questions: On-Campus
Q: Where are you located? A: The Student Accounts Office is located at 1815 Massachusetts Avenue, Third Floor, [ back to top ]
Q: How can I contact the Student Accounts Office? A: The Student Accounts Office can be reached by:
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Q: I have a question about my student account. Who should I contact? A: First, view your individual student account online at www.lesley.edu/lois. If you have remaining questions, contact the Student Accounts Office at 800.999.1959 extension 8760 or via email at studentaccounts@lesley.edu. [ back to top ]
A: FERPA is the Family Education Rights and Privacy Act (formerly known as the Buckley Amendment). In accordance with the provisions of FERPA, Lesley University has adopted the regulations to protect the privacy rights of its students. Under these regulations, the Student Accounts Office policy is to communicate only with the student, unless the student has submitted written authorization granting others access to account information. If the student wants members of the Student Accounts Office to speak with a parent, grandparent, or others, this information must be communicated to the Student Accounts Office in writing. Student account information will not be granted without permission. For further information please log onto www.lesley.edu/policies/catalog/ferpa.html. [ back to top ]
Q: When will I receive an invoice for my balance due? A: Student account statements for on-campus students are mailed on a monthly basis. On-campus students have specific due dates depending upon the term the invoice pertains to. Please refer to Payment Due Dates for more detailed information. [ back to top ]
Q: Where will my invoice be mailed? A: Unless you notify us otherwise, the Student Accounts Office will mail invoices to your permanent home address. If your invoice should be sent to a different address, you must submit your request in writing to the Student Accounts Office. During each billing cycle, only one invoice is generated per student. If all or part of your educational expenses should be billed to a sponsor or government agency, please refer to Sponsored Billing for more information. [ back to top ]
Q: If I need my invoice mailed to two separate locations, how do I request this? A: The Student Accounts Office will mail one invoice only. If your invoice needs to go to another location, you should make a photocopy of the invoice so that it can be delivered to another address. [ back to top ]
Q: In addition to tuition, what other charges may appear on my invoice? A: Please refer to the Tuition and Fees page for information about specific fees. [ back to top ]
Q: How many credits can I take as a full time undergraduate student in Lesley College or the Art Institute of Boston? A: Students attending Lesley College or the Art Institute of Boston can take 18 credits per semester as a full time student. Any credit exceeding 18 will be charged the course overload rate. Please refer to the Tuition and Fees page for the current rates. [ back to top ]
Q: Can I use financial aid to pay my balance due? A: Pending Financial Aid may be used in lieu of payment only if the student's financial aid award is complete and covers the balance due in full. Pending financial aid will appear on the first invoice of the academic term as anticipated funds. Any amount not covered by financial aid will appear under "Amount to Pay" and will be due within 30 days of the invoice date. NOTE: Pending financial aid may require further action on the student's part. It is the student's responsibility to check with the Office of Financial Aid to ensure that all financial aid paperwork and applications are complete. Failure to complete all financial aid requirements in a timely manner may result in late payment fees and student account holds. [ back to top ]
Q: Can I check the "Financial Aid Pending" box on my registration form if I am waiting for my financial aid award to be finalized? A: No. If you are using financial aid in lieu of payment, your file must be complete with the Office of Financial Aid. This means that you have filed a FAFSA form with the federal government, completed a Lesley University application, provided all documentation requested by the Office of Financial Aid and have a tentative award pending registration. [ back to top ]
Q: Can I use a voucher in lieu of payment for my course? A: University vouchers may be submitted to the Student Accounts Office to pay for tuition charges. The original voucher must be submitted by the last date of add/drop each semester. Vouchers will be applied to your student account after the add/drop date. Half vouchers are equivalent to one half of the cost of one three-credit course. The maximum value of a half voucher is one and one half credits. Full vouchers may be used to pay for up to three credits of tuition charges for a course. Only one full voucher or two half vouchers may be used per semester. Vouchers cover the cost of tuition charges only. Fees, such as registration, materials, field experience, etc., must be paid in full by the person using the voucher at the time of registration. Payment of items such as registration and material fees is the responsibility of the student. Cash refunds are not given for a voucher used for a course which is canceled or filled; the person using the voucher may substitute another course offered during the same semester. Retroactive credits will not be processed and are non-refundable. Discounts may not be combined. Refer to the back of your voucher for detailed voucher policies. Vouchers may be considered income. Students should check with a tax consultant regarding vouchers as compensation from the University. [ back to top ]
Q: If my payment is not received by the due date, what are the consequences? A: Payments not received by the due date will result in monthly late payment fees and student account holds that will prevent the release of grades, transcripts, diplomas and the processing of future registrations. [ back to top ]
Q: What is a student account hold? A: A student account hold is applied to any student account with an outstanding balance. Student account holds prevent the release of grades, transcripts, diplomas and the processing of future registrations. Accounts with student account holds are subject to monthly late payment fees. [ back to top ]
Q: My employer will pay for my courses. Does the University accept third party payments? A: Yes, Lesley University will accept a third party payment. To arrange for third party payment, the student's employer must submit a purchase order to the Student Accounts Office prior to the start date of the course. Once received, the Student Accounts Office will send an invoice to the employer for the authorized amount. If the employer is not paying the full amount due, the student is responsible for paying any difference by the scheduled due date. If the employer does not submit payment in a timely manner, the student will be invoiced for the balance due and will be subject to late payment fees. Refer to Sponsored Billing for more information. [ back to top ]
Q: If my company reimburses me for tuition, do I still need to pay when I register? A: Yes. Students who are reimbursed by their employers need to pay at the time of registration. Employers often require a passing grade for reimbursement and the University cannot wait for payment. [ back to top ]
A: Payments can be made via check or credit card. The University accepts American Express, Discover, MasterCard and Visa card payments over the phone at 800.999.1959 extension 8760 or 617.349.8760. Checks should be made payable to Lesley University and must include the student's full name and student account number or social security number to ensure proper application to the student account. [ back to top ] Q: Does the University accept wire transfers for overseas payments? A: If paying via wire transfer, please send payment(s) to:
The following information must be included with the wire transfer:
Any check drawn on a foreign bank may incur collection and/or bank fees for which the student is responsible. [ back to top ]
Q: What will happen if there are insufficient funds in my bank account to cover a check payment? A: If a check is returned for non-payment, a $50.00 Returned Check Fee will be applied to the student account. [ back to top ]
Q: Can I establish a payment plan? A: Yes, payment plans are available through Tuition Management Systems (TMS). TMS offers a fall, spring, summer or annual payment plan option of dividing the student account balance into four payments (summer plan), five or six payments (fall or spring plan) or eight, nine or ten payments (annual plan). Each plan requires a non-refundable enrollment fee due with the first payment. Click here for more detailed payment plan information. TMS plans can only be established according to the time frame of the particular plan chosen. TMS Payment plans cannot be established for past due balances. This plan will only be approved for current tuition charges. All payment plan options must be completed one month prior to the student's graduation date. Students who have defaulted on their TMS payment plans due to non payment in the past will not be entitled to enroll in a payment plan again at the University. [ back to top ]
Q: I applied for student loans in excess of my tuition. When will I receive my refund? A: The Office of Financial Aid determines disbursement dates for student loans based on the student's enrollment schedule. Refunds are issued 10-14 days after the student loan is disbursed to the student account. Refunds will be mailed to the student's address. It is the student's responsibility to ensure that a current address is on file with the University. Refunds for the fall semester generally occur in mid October, mid February for the spring semester and mid June for the summer. [ back to top ]
Q: If I must drop a course, who should I contact? A: You must contact the Office of the University Registrar to officially drop a course. Non-attendance does not constitute an official drop/withdrawal. An add/drop form can be obtained at www.lesley.edu/services/registrar/forms.html. [ back to top ]
Q: Will I receive a full refund if I withdraw after the course begins? A: The following schedule is used to determine the portion of tuition that will be refunded depending upon the date that a student withdraws from a course or from the University. University policy does not allow retroactive withdrawals or refunds.
If you completely withdraw from all coursework during an academic term, or take an approved leave of absence, your financial aid award may be subject to change based upon federal regulations. You must notify the Office of Financial Aid when your enrollment plans change to avoid delays in your financial aid disbursement. [ back to top ]
Q: Am I required to pay for health insurance? A: Massachusetts State Law requires that all full time and three-quarter time students studying in Massachusetts carry adequate health insurance for the academic year. You must enroll in a Lesley-sponsored Undergraduate Student Accident and Sickness plan or provide us with information about the health insurance you already carry and waive the Lesley policy. All qualifying students will be automatically enrolled in and charged for the student health insurance. If you are already covered by your own health insurance, you will need to waive the Lesley-sponsored insurance plan. To WAIVE the insurance fee, you must complete the student information and waiver sections on the www.gallagherkoster.com website. The deadline for submitting an online waiver for the fall 2008 semester is August 15, 2008. The deadline for submitting an online waiver for the spring 2009 semester is January 15, 2009. Questions regarding student health insurance should be directed to Lesley University Health Insurance at 617.349.8543, toll free at 800.999.1959 extension 8543 or via email at studentinsurance@lesley.edu. [ back to top ]
Q: Does the University offer tuition insurance? A: Yes. We have a concern for the student who suffers a serious illness or accident and has to withdraw for that reason before the semester is completed. In many instances, it means not only the loss of time invested in studies, but also the financial loss of the semester's costs. In addition to the University refund policy, students have an option to insure greater tuition refund potential through A.W.G. Dewars, Inc.
We recommend the Tuition Insurance Plan to every student for whom the loss of a term's fee would represent a significant financial hardship. Information about the tuition refund plan offered to students through A.W.G. Dewar, Inc. is available at www.tuitionrefundplan.com or by calling 617.774.1555. [ back to top ]
Q: My family purchased UPlan/UFund certificates. Can I use them at Lesley University? A: Yes. Lesley University is a participating school for the UPlan Prepaid Tuition Program or the UFund Massachusetts 529 Plan. You will need to follow the instructions on your certificates so that the University is notified of your enrollment. When the University received the roster and payment amounts, the student account will be credited appropriately. For information regarding the UPlan program, please log onto www.mefa.org. [ back to top ]
A: Undergraduate and graduate students may use a CitiBank CitiAssist Loan (www.studentloan.com) for past due balances. Graduate students can also use a Wachovia Education Loan (www.wachovia.com/wel) for back balances (this option is not available to undergraduate students.)
A: Resident students are required to provide a Housing Deposit to the Office of Residence Life. This deposit is used to cover damages assessed during the student’s tenancy. If at any point the cost of damages exceeds the Housing Deposit, the student’s account will be charged in the amount of the overage and will require payment to satisfy the balance within 30 days. In the event a student cancels a Residence Hall contract this deposit is forfeited. Any unused portion of the Housing Deposit will be credited to the student’s account at the end of his/her tenancy. This credit will be applied to any past-due balance on the student’s account. Any credit balance will be refunded to the student.
[back to top ] updated 08/06/08 | 01:02 PM
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