Billing Practices

The Federal Fair Credit Billing Act requires us to provide you with a statement of your billing rights, as written below. The language is clearly drafted to pertain to the usual "arm's length' relationship between the billing entity and the customer. The legal statements are mutually binding; however, you are urged to resolve problems or concerns through communication with your Student Account Counselor. It is important that you be alert to the mandatory time constraints noted below.

Paper Statement Information

The first statement that a student receives is sent both electronically and on paper. After the initial statement, all subsequent invoices will be sent electronically to a student's Lesley email address. If a student would like to request to continue receiving paper statements they can do so by logging onto LOIS.

General Dates

On Campus:

Off Campus:

Balances for off-campus courses are due on the 15th of the month prior to the start of class. Please refer to Payment Due Dates for more detailed information.

Non-Payment of Tuition/Fees

Students who have not met their financial obligations to the University will not be allowed to register for additional courses. Grades, transcripts, and diplomas will be witheld from students whose accounts show overdue balances. Late Payment Fees are assessed to all student accounts not paid in full by the due date indicated, not enrolled in a payment plan, or not fully covered by financial aid.

Address Changes

It is the student's responsibility to ensure the Student Accounts Office (SAO) has the correct billing address. Students may update their billing address at studentaccounts@lesley.edu or 800.999.1959 extension 8760.

Errors or Questions About Your Statement

If you need more information about a transaction on your bill, email us at studentaccounts@lesley.edu. We must hear from you no later than 60 days after the date of the first bill on which the error or problem appeared. You may telephone us, but doing so will not preserve your rights.

In your email include the following information:

• Student's full name and student account number.
• The dollar amount of the suspected error.
• Describe the error and explain why you believe there is an error.
• If you need more information, describe the item you are unsure about.